Yes. Most people starting at LOZEN are not experienced.
Everything is guided, and you’re never expected to “already know” 💙

Of course! LOZEN is a space where every woman should feel comfortable, safe, and free to be herself. Whether you choose to keep your hijab on or take it off while training, it's entirely up to you. 💙

Our entire team is made up exclusively of women, including our reception staff, instructors, and personal trainers.

There are no cameras inside the gym. The only security camera is located at the entrance, and Anabelle, LOZEN's founder, is the only person with access to the images.

Your comfort, privacy, and freedom of choice are at the heart of LOZEN. Come as you are, train as you feel!

Group classes are 50 minutes long.

No strict program at LOZEN.
We are always here to guide you, but you move at your own pace and build your own rhythm.

That’s exactly why LOZEN exists.
We’ve built the space, the flow, and the atmosphere to feel calm, and remove intimidation from the gym.

LOZEN is not just about training.
It’s about how it feels to be there : the space, the people, the energy.
That’s what makes you come back :)

Yes, you can stop by the club any time, we will be glad to show you around 💙

Yes, of course!

You can upgrade your membership anytime, without any notice period or additional fees.

You can also downgrade your membership once a year without any notice period. If you wish to downgrade again within the same year, a 3-month notice period applies.

The same 3-month notice period applies to membership cancellations.

Whenever a notice period is required, it starts on the 1st day of the month following your request.

We're sad to see you go, but we understand that plans and routines can change! 💙

You can request to cancel your membership at any time by contacting our team via email or through the app.

A 3-month notice period applies to all membership cancellations. This notice period starts on the 1st day of the month following your cancellation request.

During this period, your membership remains active, and you can continue enjoying LOZEN and all the benefits included in your plan until your membership officially ends.

Plans change, we get it! 💙 If you can't make it to a class you've booked, please make sure to cancel your spot in advance so another member can enjoy it.

Our cancellation policy is simple:

• Regular classes: Cancel at least 5 hours before the class starts.

• Morning classes: Cancel at least 8 hours before the class starts.

If you cancel after these deadlines or don't show up, your booking will be considered a late cancellation or no-show, and you will lose your class credit.

Please note that after 3 no-shows, your ability to book group classes will be suspended for 2 weeks.

Thanks for being considerate of your fellow LOZEN members! 💙

Yes! You can freeze your membership during pregnancy, or for holidays for a total of 1 month once a year. Just send us an email or stop by the reception.

the freeze of the membership starts on your payment date.

To bring a friend with you at LOZEN, it is super easy; just send us an email with her name and email and she will get access. If you want to book a class for your friend, let us know 3 days in advance to make sure there is some spots left.

Yes 💙 Bring a towel with you to take a shower and use the sauna.

We provide soap, shampoo, and conditionner.

To enjoy the sauna, just wear a swimsuit and bring your towel with you.

Sauna is turned on every day at 5pm during the week and at 9am during the weekends. If you want a sauna session before 5pm please let us know before your training so we can turn it on for you.

Sauna closes at 8:45pm on week days and 3:45 on weekends.

Our memberships are billed monthly, with a minimum commitment of just 1 month.

However, please note that a 3-month notice period applies when cancelling your membership. This notice period starts on the 1st day of the month following your cancellation request.

During these 3 months, your membership remains active, and you can continue enjoying all its benefits until your membership officially ends.