LOZEN – GENERAL TERMS AND CONDITIONS
1. Application and opposability
The present Terms and Conditions (hereinafter: the “T&Cs”) govern the relationship between:
Warm Springs SRL, a company incorporated and existing under the laws of Belgium, registered under company number BE1032.645.172, with registered office at Chaussée de Wavre 644, 1040 Etterbeek, Brussels, Belgium, operating under the brand LOZEN (hereinafter “LOZEN”),
and its clients, members, users or purchasers (hereinafter: the “Member”).
These T&Cs apply to all services, products, offers, orders, bookings, memberships, contracts and invoices rendered or issued by LOZEN to the Member, unless otherwise agreed in writing.
LOZEN is only bound by the conditions set out in these T&Cs and, where applicable, by its Terms of Use and Privacy Policy. The application of any other terms or conditions is excluded. This applies in particular to any written or oral communication or negotiation preceding the acceptance of an order or membership.
By purchasing any product or service from LOZEN, the Member explicitly confirms having read and accepted these T&Cs without reservation.
LOZEN reserves the right to modify these T&Cs at any time, without prior notice, notably to comply with legal obligations, to reflect operational changes, or to improve its services. The applicable version shall be the version in force at the time the Member enters into an agreement with LOZEN.
For any questions or complaints concerning these T&Cs, the Member may contact LOZEN at: hello@lozen-club.com.
2. General
LOZEN is a women-only fitness and wellness space offering, depending on the chosen formula or service:
access to gym facilities,
access to group classes,
access to workshops, events or special activities,
access to other services or products offered by LOZEN.
By subscribing to a membership or booking any service, the Member agrees to comply with any occasional adjustments to the class schedule, opening hours, teachers, service content, access methods, or studio organisation. Such adjustments do not in themselves constitute valid grounds for cancellation, reimbursement or termination.
Offers are always non-binding unless otherwise stated in writing. Pricing options and formulas may change over time.
When it comes to online sales, each online purchase by the Member is binding on the Member, but the sale is only final once confirmation has been sent by LOZEN via email or through the booking/payment platform. LOZEN reserves the right to refuse any sale, booking or membership request without having to state reasons.
LOZEN undertakes all reasonable measures to ensure the correct display of prices and service information on its website and booking platforms. Despite these efforts, errors may occasionally occur. If LOZEN discovers an error relating to the pricing or description of a product or service ordered by the Member, LOZEN will inform the Member and offer either to continue at the correct price or conditions, or to cancel the order. If LOZEN is unable to contact the Member, the order may be considered cancelled.
Fees may increase from time to time. Any increase shall apply to new contracts, new memberships, new passes, new drop-ins, or upon renewal of existing memberships, unless otherwise stated in writing.
The Member must ensure that all personal details provided upon registration and at all times thereafter are correct, complete and up to date.
3. Products, memberships and pricing formulas
LOZEN may offer different pricing formulas, including but not limited to:
Class Pass / Pack: grants access to a limited number of sessions or classes. The number of credits and validity period depend on the selected formula.
Membership subscription: grants access to gym facilities, classes, or both, according to the selected membership plan. Memberships may be subject to periodic payment and automatic renewal.
Workshops / special events / special activities: sold separately unless expressly included.
Gift cards: redeemable for selected services or products as specified by LOZEN. Gift cards are never redeemable for cash.
The services and access rights attached to each formula are described on LOZEN’s website, booking platform, or sales material. LOZEN reserves the right to adapt its formulas, their names, their content, and their prices at any time.
Unless expressly stated otherwise:
memberships are personal, nominative and non-transferable;
passes may not be shared unless LOZEN expressly authorises it in writing;
workshops, special events and certain activities may be excluded from memberships.
Promotional offers, presales, founding memberships, opening offers, trial offers and any limited-time campaigns may be subject to specific terms and conditions communicated separately. In case of contradiction, such specific terms shall prevail.
LOZEN may also offer tailor-made or corporate solutions, for which pricing will not necessarily be displayed publicly and may be communicated directly to the client.
4. Activation date
Unless expressly stated otherwise:
the activation date of a membership paid monthly or periodically is the date of purchase or the agreed contract start date;
the activation date of a pass is the date of the first booked and non-cancelled session, even if not attended;
the activation date of certain promotional or special formulas may be specifically defined in the related offer.
Unused classes, sessions, days or rights of access are not carried forward unless expressly provided otherwise.
5. Age requirement and women-only concept
LOZEN is a women-only space.
To register, purchase from LOZEN, use its online reservation system, or access the facilities, the Member must be at least:
18 years old, or
16 years old with the written consent of a parent or legal guardian, if LOZEN accepts such access.
LOZEN reserves the right to refuse access to any person who does not meet its admission criteria or whose presence is incompatible with the nature and positioning of the space.
No children or pets are allowed in the studio or training areas unless explicitly authorised by LOZEN for a specific event or service.
6. Price and payment
All prices are indicated in euro (EUR) and include VAT, unless otherwise stated.
Payment for all classes, memberships, workshops, events, products and other services must be received before the scheduled service date or before access is granted.
For online sales, payment is made using the payment methods proposed on the website or booking platform, such as credit card, debit card, bank transfer or any other available method.
For onsite sales, payment is made using the methods accepted by LOZEN at the premises.
If a purchase or package involves instalments or recurring payments, the Member expressly authorises LOZEN to collect such payments using the payment method registered on file, on the dates determined under the relevant contract or membership.
It is the Member’s responsibility to ensure that sufficient funds are available and that the registered payment method remains valid.
In the event of a declined, rejected or failed payment, LOZEN may:
retry the original payment method;
attempt to charge another payment method registered on the Member’s account;
suspend access to the facilities, classes or services;
suspend online booking privileges;
cancel the contract or membership if the situation is not remedied.
LOZEN is not responsible for any bank fees, penalties or charges applied by the Member’s financial institution.
It is the Member’s responsibility to pay any unpaid participation, outstanding invoice, penalty fee, negative balance or other amount due on their account. LOZEN reserves the right to suspend the Member’s access and/or membership until all outstanding amounts are settled.
In the event of non-payment or late payment, all amounts due become immediately payable by operation of law. LOZEN reserves the right to claim statutory interest and any lawful recovery costs.
7. Automatic renewal, termination and pregnancy suspension of memberships
Some memberships offered by LOZEN are based on recurring payments and renew automatically at the end of each contractual period unless terminated in accordance with the applicable conditions.
Unless otherwise specified in writing or in the specific membership offer:
memberships are automatically renewed for successive periods under the same conditions;
termination must be requested by email or via the designated booking platform function;
any request for termination is subject to a notice period of three (3) months;
the 3-month notice period starts on the date LOZEN receives the termination request;
termination will only be deemed valid once confirmed by LOZEN in writing;
during the notice period, membership fees remain due and the membership remains active under the agreed conditions;
termination does not entitle the Member to reimbursement of any sums already paid or falling due during the notice period.
The Member is not entitled to unilaterally terminate a membership with immediate effect or obtain reimbursement, unless otherwise agreed in writing by LOZEN or required by mandatory law.
Pregnancy suspension
By exception, a Member who is pregnant may request a suspension of her membership for the duration she considers necessary, upon presentation of valid medical proof of pregnancy.
In such case:
the membership may be suspended for the requested period approved by LOZEN;
the automatic billing of the membership will be paused during the approved suspension period;
the Member may request reactivation of the membership when she wishes to resume;
the remaining contractual relationship shall continue after the suspension, unless otherwise agreed in writing.
LOZEN reserves the right to request appropriate supporting documentation and to define the practical modalities of the suspension and reactivation process.
LOZEN may terminate or suspend a membership, without reimbursement, in the event of fraud, abuse, repeated non-payment, repeated breach of studio rules, inappropriate behaviour, misuse of the membership, sharing of a nominative membership, or any conduct that undermines the safe operation or community atmosphere of LOZEN.
8. Booking policy
Classes, sessions and certain activities must be booked in advance through LOZEN’s online booking system or designated platform.
The booking window and booking limits may vary depending on the service and may be modified by LOZEN at any time.
Within the booking system:
“Reserve” allows the Member to book a confirmed spot;
“Add to Waitlist” allows the Member to join the waiting list if the class or session is fully booked.
If a spot becomes available, the Member may automatically be added to the class or session and notified by email, notification or any other available means, depending on their account settings.
Payment must be valid and received before the scheduled class, session or event in order for the booking to be valid.
A reserved spot is valid until the cut-off time indicated by LOZEN. In case of late arrival, LOZEN reserves the right to cancel the reservation and offer the place to another Member, including someone on the waiting list.
Because LOZEN may operate partly or fully through autonomous or digital access systems, Members are responsible for:
managing their own bookings and cancellations,
ensuring their access credentials are valid,
arriving on time,
respecting all access instructions communicated by LOZEN.
9. Cancellation policy
If the Member cannot attend a booked class, session, workshop or event, they must cancel in due time through the online booking system or mobile application.
Unless otherwise specified for a given service:
class cancellations must be made no later than 2 hours before the scheduled start time;
workshop or special event cancellations may be subject to a longer notice period, such as 24 or 48 hours, if specified at booking.
Cancellations are only valid if made through the designated online system. Cancellations by phone, direct message or email are not accepted unless LOZEN expressly confirms otherwise.
Being on a waiting list constitutes a commitment to attend if a place becomes available. If the Member no longer wishes to attend, they must remove themselves from the waiting list in due time.
The following statuses may apply:
Late Cancel: cancellation after the permitted cancellation deadline;
No-show: failure to attend without cancellation.
Late cancellations and no-shows are not refundable and are not subject to reimbursement.
For unlimited memberships, LOZEN may apply the following measures:
warnings for repeated late cancellations;
suspension of future bookings or booking rights for 2 weeks.
For class pass holders or limited memberships, a no-show may result in the deduction of one session or credit.
LOZEN reserves the right to adapt the cancellation deadlines, sanctions and penalty amounts at any time, provided they are communicated to Members through the applicable channels.
10. Suspension policy
Unless expressly stated otherwise in a specific membership offer, suspension is not an automatic right.
LOZEN may, at its sole discretion, allow the temporary suspension of certain memberships under specific conditions.
If LOZEN allows suspensions, the general principles may include:
one suspension per calendar year maximum;
one continuous suspension period only; of a minimum duration of 3 months and maximum duration of 4 months.
prior written request within the notice period defined by LOZEN.
For medical reasons, LOZEN may consider a suspension request upon presentation of a valid medical certificate. LOZEN reserves the right to assess each request individually.
LOZEN also reserves the right to suspend its own obligations and/or the Member’s access in the event the Member fails to comply with these T&Cs, payment obligations, studio rules, access rules, or any other contractual duty.
11. Refund policy and right of withdrawal
All purchases at LOZEN are final.
LOZEN does not offer refunds for services or products in the event of:
change of mind,
injury,
illness,
schedule conflict,
relocation,
personal preference,
non-use,
or any other reason, except where mandatory law requires otherwise.
Online sales – right of withdrawal
For online sales only, and only where mandatory law applies, the Member may exercise a right of withdrawal within fourteen (14) days from the conclusion of the contract, provided that the purchased pass, membership or service has not been used and provided that no exception under applicable law applies.
To exercise this right, the Member must notify LOZEN by an unambiguous written statement sent by email before the withdrawal period expires.
If the right of withdrawal validly applies, LOZEN shall reimburse the sums due using the same payment method as the initial transaction, unless otherwise agreed.
In accordance with applicable Belgian consumer law, the right of withdrawal does not apply in particular once a service has been fully performed, or where performance has begun with the Member’s prior express consent and acknowledgment that they lose their right of withdrawal once the service has started or been used.
If LOZEN exceptionally agrees to a refund outside any legal obligation, LOZEN may apply reasonable administrative deductions.
12. Studio rules and access rules
LOZEN is a space built around safety, respect, cleanliness and consideration for others. Every Member agrees to behave respectfully towards staff, coaches, instructors, guests and other Members.
LOZEN reserves the right to refuse or revoke access to any person in case of:
disrespectful, aggressive, abusive or discriminatory behaviour,
breach of safety rules,
damage to equipment or premises,
misuse of facilities,
fraud,
sharing of a non-transferable membership,
conduct incompatible with the women-only and community-oriented nature of LOZEN.
LOZEN is not responsible for any loss, theft or damage to personal property within the studio, changing rooms, lockers or other areas.
Lockers are provided for temporary daily use only, where available. They must be emptied after each visit. Any belongings left for an extended time may be removed and transferred to lost and found.
All found items will be kept for a limited period determined by LOZEN, after which they may be donated, discarded or otherwise disposed of.
Late entry to classes may be refused. Leaving a class early may be discouraged where it disturbs the group or the teacher.
LOZEN may issue additional internal rules, house rules, etiquette guidance or operational instructions. These form an integral part of the Member’s obligations.
13. Health, waiver and liability
By attending classes, using the gym, participating in workshops or events, or accessing LOZEN’s facilities for training, the Member acknowledges and agrees that all physical activity involves inherent risks.
The Member confirms that they are physically and medically able to participate in the activities offered by LOZEN and to use the facilities and equipment safely. The Member is responsible for consulting a physician where necessary before engaging in physical activity.
The Member agrees that neither LOZEN, nor Warm Springs SRL, nor its directors, employees, coaches, teachers, contractors, partners or representatives shall be held liable for any personal injury, property damage, loss, accident or wrongful death arising from the use of the facilities or participation in the activities, except in the event of fraud, wilful misconduct, gross negligence, or liability that cannot legally be excluded under mandatory law.
The Member, their heirs, assigns and legal representatives waive, to the fullest extent permitted by law, any claim against LOZEN for personal injury, property damage/loss or death resulting from participation in activities or use of the facilities, whether caused by negligence or otherwise, except where such exclusion is not permitted by law.
LOZEN’s obligations are in any event obligations of means and not obligations of result.
LOZEN shall not be liable for indirect or consequential damage, including but not limited to loss of profit, loss of opportunity, business interruption, administrative costs, or third-party claims.
14. Intellectual property
All elements relating to LOZEN, including but not limited to its name, logo, branding, visual identity, content, photos, videos, website, texts, class concepts, services and communication materials, remain the exclusive property of Warm Springs SRL or its licensors.
No element may be reproduced, distributed, copied, published or used without prior written consent.
15. Personal data and privacy
LOZEN processes the personal data of Members in accordance with:
Regulation (EU) 2016/679 (GDPR),
the Belgian Act of 30 July 2018,
and any other applicable data protection laws.
The Member acknowledges that their personal data may be processed for purposes including account creation, booking management, payment processing, access control, customer service, legal compliance, security and communication.
LOZEN undertakes to keep personally identifiable information reasonably secure and to limit access to authorised persons and service providers bound by confidentiality or appropriate contractual safeguards.
LOZEN will never sell personal data to third parties.
Members may contact LOZEN regarding privacy-related matters at: hello@lozen-club.com.
16. Website, digital tools and technical issues
Information published on LOZEN’s website, booking tools, emails, newsletters or digital platforms is provided for the use of Members and visitors. Although LOZEN takes reasonable care to ensure technical and factual accuracy, errors may occur.
LOZEN does not guarantee that its website, booking platform, mobile tools or communications will be uninterrupted, error-free, virus-free or always available.
LOZEN shall not be liable for interruptions, defects, bugs, outages, external platform failures, cyber incidents, access control failures, telecommunications problems, or other technical issues beyond its reasonable control.
17. Force majeure
Neither LOZEN nor the Member shall be liable for any delay or failure in the performance of their obligations where such delay or failure results from force majeure or any event beyond reasonable control, including but not limited to strikes, lock-outs, epidemics, pandemics, fire, flood, storm, computer failures, telecommunication failures, theft, governmental restrictions, exceptional weather conditions, or interruption of utilities or digital systems.
The party invoking force majeure shall inform the other party as soon as reasonably possible and take reasonable steps to limit its effects.
If the force majeure situation lasts more than ninety (90) days, either party may terminate the affected agreement without compensation, unless mandatory law provides otherwise.
18. Assignment and non-transferability
LOZEN may subcontract all or part of its services to coaches, teachers, instructors, freelancers, service providers or other partners, without prior consent of the Member.
LOZEN may assign all or part of its rights and obligations under these T&Cs to another entity.
Memberships are strictly personal, nominative and non-transferable unless LOZEN expressly states otherwise. Any misuse, fraudulent sharing or circumvention may lead to immediate termination of the membership without refund, and denial of future access.
19. Miscellaneous
Any failure or delay by LOZEN to enforce any provision of these T&Cs shall not be interpreted as a waiver of its rights.
If any provision of these T&Cs is found to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The original version of these T&Cs may be drafted in English. In case of translation, the English version shall prevail unless mandatory law requires otherwise.
20. Applicable law and jurisdiction
These T&Cs are governed by Belgian law.
In the event of any dispute regarding the application, validity or interpretation of these T&Cs, the parties undertake to seek an amicable solution first.
Failing amicable resolution, the competent courts shall be the courts of Brussels, French-speaking section, unless mandatory statutory provisions provide otherwise.